FAQ
How can I contact you with questions or order issues?
If you have any questions or order issues, please complete the order issue form. This will allow your order to be resolved in a timely manner rather than via email.
Can I get a refund for my order?
Our policy is all sales are final. Grey Huffington does not offer refunds for any products
What happens if my package is lost or stolen?
We understand packages can occasionally be lost or stolen during transit. Unfortunately, once your package leaves our facility, Huffington HQ has limited control over its delivery and cannot be held responsible for lost or stolen items. If there is an issue with the delivery of your shipment, please contact the postal service that was used to ship your items. If they can't find a resolution, fill out the order issue form after 10 business days after receiving your tracking number. This gives the item time to show up or tracking time to begin moving. It is not a guarantee that I will find a solution for the undelivered items but we will try our hardest to resolve the situation with fairness on both of our ends.
- Please note: These options are offered at our discretion and may not be available in all cases.
How can I retrieve my digital purchases?
Ebook and Audiobook delivery is handled by BookFunnel. After your purchase, you will receive an email from help@bookfunnel.com with the link to download your book. Check your spam folder if you don't receive the email.
Shipping
Shipping
Please allow 3-5 weeks for order processing and shipping.
For pre-order items, please refer to the product description for estimated shipping times. These times may vary depending on production schedules.
Get in touch
If your order needs to be corrected (missing an item, wrong item sent) or arrives damaged, please complete our online order issue form within 14 days of receiving your order. Please include a clear picture of the issue and your order number.